/**
 * Tradlos Helpdesk Public Styles
 * Dark theme compatible - matches Tradlos site design
 */

/* ========================================
   CSS Custom Properties (Dark Theme)
   ======================================== */
.helpdesk-form-container,
.helpdesk-portal,
.helpdesk-portal-login {
    --hd-bg-surface: var(--color-bg-secondary, #111111);
    --hd-bg-elevated: var(--color-bg-tertiary, #171717);
    --hd-bg-input: var(--color-bg-tertiary, #171717);
    --hd-border: var(--color-border, rgba(255, 255, 255, 0.08));
    --hd-border-strong: var(--color-border-hover, rgba(255, 255, 255, 0.15));
    --hd-text: var(--color-text-primary, #fafafa);
    --hd-text-secondary: var(--color-text-secondary, #a1a1a1);
    --hd-text-muted: var(--color-text-tertiary, #737373);
    --hd-accent: #3b82f6;
    --hd-accent-hover: #2563eb;
    --hd-accent-subtle: rgba(59, 130, 246, 0.15);
    --hd-staff-bg: rgba(59, 130, 246, 0.08);
    --hd-staff-border: rgba(59, 130, 246, 0.35);
    --hd-customer-bg: var(--color-bg-secondary, #111111);
    --hd-customer-border: var(--color-border, rgba(255, 255, 255, 0.08));
    --hd-error: #ef4444;
    --hd-success: #22c55e;
    --hd-radius: var(--radius-sm, 4px);
}

/* ========================================
   Form Container (Create Ticket)
   ======================================== */
.helpdesk-form-container {
    max-width: 600px;
    margin: 0 auto;
    padding: 20px;
    color: var(--hd-text);
}

.helpdesk-form-container h3 {
    margin-bottom: 20px;
    padding-bottom: 10px;
    border-bottom: 2px solid var(--hd-accent);
    color: var(--hd-text);
}

/* Form rows */
.helpdesk-form-row {
    margin-bottom: 20px;
}

.helpdesk-form-row label {
    display: block;
    margin-bottom: 5px;
    font-weight: 500;
    color: var(--hd-text);
}

.helpdesk-form-row .required {
    color: var(--hd-error);
}

.helpdesk-form-row input[type="text"],
.helpdesk-form-row input[type="email"],
.helpdesk-form-row select,
.helpdesk-form-row textarea {
    width: 100%;
    padding: 10px 12px;
    background: var(--hd-bg-input);
    border: 1px solid var(--hd-border);
    border-radius: var(--hd-radius);
    font-size: 16px;
    font-family: inherit;
    color: var(--hd-text);
    box-sizing: border-box;
    transition: border-color 0.2s, box-shadow 0.2s;
}

.helpdesk-form-row input:focus,
.helpdesk-form-row select:focus,
.helpdesk-form-row textarea:focus {
    border-color: var(--hd-accent);
    outline: none;
    box-shadow: 0 0 0 2px var(--hd-accent-subtle);
}

.helpdesk-form-row select option {
    background: var(--color-bg-tertiary, #171717);
    color: var(--hd-text);
}

/* Field validation error */
.helpdesk-field-error {
    border-color: var(--hd-error) !important;
    box-shadow: 0 0 0 2px rgba(239, 68, 68, 0.2) !important;
}

/* ========================================
   Buttons
   ======================================== */
.helpdesk-submit-btn,
.helpdesk-btn {
    display: inline-block;
    padding: 12px 24px;
    background: var(--hd-accent);
    color: #fff;
    border: 1px solid var(--hd-accent);
    border-radius: var(--hd-radius);
    font-size: 15px;
    font-weight: 500;
    cursor: pointer;
    text-decoration: none;
    transition: background 0.2s, border-color 0.2s, box-shadow 0.2s;
    letter-spacing: 0.02em;
}

.helpdesk-submit-btn:hover,
.helpdesk-btn:hover {
    background: var(--hd-accent-hover);
    border-color: var(--hd-accent-hover);
    color: #fff;
    box-shadow: 0 2px 8px rgba(59, 130, 246, 0.3);
}

.helpdesk-submit-btn:disabled {
    background: rgba(255, 255, 255, 0.1);
    border-color: var(--hd-border);
    color: var(--hd-text-muted);
    cursor: not-allowed;
    box-shadow: none;
}

/* ========================================
   Feedback Messages
   ======================================== */
.helpdesk-error {
    padding: 12px 15px;
    background: rgba(239, 68, 68, 0.1);
    border-left: 4px solid var(--hd-error);
    border-radius: var(--hd-radius);
    margin-bottom: 20px;
    color: #fca5a5;
}

.helpdesk-success-message {
    padding: 20px;
    background: rgba(34, 197, 94, 0.1);
    border: 1px solid rgba(34, 197, 94, 0.25);
    border-radius: var(--hd-radius);
    text-align: center;
    color: var(--hd-text);
}

.helpdesk-success-message h4 {
    margin: 0 0 10px 0;
    color: var(--hd-success);
}

/* ========================================
   Portal Layout
   ======================================== */
.helpdesk-portal {
    max-width: 900px;
    margin: 0 auto;
    color: var(--hd-text);
}

.helpdesk-portal h3 {
    margin-bottom: 20px;
    color: var(--hd-text);
}

.helpdesk-portal a {
    color: var(--hd-accent);
}

.helpdesk-portal a:hover {
    color: #60a5fa;
}

/* Portal header */
.helpdesk-portal-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 20px;
    padding-bottom: 15px;
    border-bottom: 1px solid var(--hd-border);
    flex-wrap: wrap;
    gap: 10px;
}

.helpdesk-portal-user {
    font-size: 14px;
    color: var(--hd-text-secondary);
}

.helpdesk-portal-user strong {
    color: var(--hd-text);
}

.helpdesk-logout-link {
    margin-left: 15px;
    color: #f87171;
    text-decoration: none;
}

.helpdesk-logout-link:hover {
    text-decoration: underline;
    color: #fca5a5;
}

/* ========================================
   Tickets Table
   ======================================== */
.helpdesk-tickets-table {
    width: 100%;
    border-collapse: collapse;
    background: var(--hd-bg-surface);
    border: 1px solid var(--hd-border);
    border-radius: var(--hd-radius);
    overflow: hidden;
}

.helpdesk-tickets-table th,
.helpdesk-tickets-table td {
    padding: 12px 15px;
    text-align: left;
    border-bottom: 1px solid var(--hd-border);
}

.helpdesk-tickets-table th {
    background: var(--hd-bg-elevated);
    font-weight: 600;
    color: var(--hd-text);
    font-size: 13px;
    text-transform: uppercase;
    letter-spacing: 0.04em;
}

.helpdesk-tickets-table td {
    color: var(--hd-text);
}

.helpdesk-tickets-table tbody tr:hover {
    background: var(--hd-bg-elevated);
}

.helpdesk-tickets-table tbody tr:last-child td {
    border-bottom: none;
}

.helpdesk-tickets-table a {
    color: var(--hd-accent);
    text-decoration: none;
}

.helpdesk-tickets-table a:hover {
    color: #60a5fa;
    text-decoration: underline;
}

/* Status badge */
.helpdesk-status {
    display: inline-block;
    padding: 4px 10px;
    border-radius: 12px;
    font-size: 12px;
    font-weight: 500;
    color: #fff;
    white-space: nowrap;
}

/* No tickets message */
.helpdesk-no-tickets {
    text-align: center;
    padding: 40px 20px;
    color: var(--hd-text-secondary);
}

/* ========================================
   Ticket Detail
   ======================================== */
.helpdesk-ticket-detail .helpdesk-ticket-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 15px;
    flex-wrap: wrap;
    gap: 10px;
}

.helpdesk-ticket-detail .helpdesk-ticket-header h3 {
    margin: 0;
    color: var(--hd-text-secondary);
    font-weight: 400;
}

.helpdesk-ticket-meta {
    margin-bottom: 20px;
    padding: 10px 15px;
    background: var(--hd-bg-elevated);
    border: 1px solid var(--hd-border);
    border-radius: var(--hd-radius);
    font-size: 14px;
    color: var(--hd-text-secondary);
}

.helpdesk-ticket-meta span {
    margin-right: 20px;
}

/* ========================================
   Messages / Conversation
   ======================================== */
.helpdesk-messages {
    margin-bottom: 30px;
}

.helpdesk-message {
    margin-bottom: 12px;
    padding: 15px 18px;
    border-radius: var(--hd-radius);
    border: 1px solid transparent;
}

.helpdesk-message.staff {
    background: var(--hd-staff-bg);
    border-color: var(--hd-staff-border);
    border-left: 4px solid var(--hd-staff-border);
}

.helpdesk-message.customer {
    background: var(--hd-customer-bg);
    border-color: var(--hd-customer-border);
    border-left: 4px solid var(--hd-customer-border);
}

.helpdesk-message-header {
    display: flex;
    justify-content: space-between;
    margin-bottom: 8px;
    font-size: 13px;
    color: var(--hd-text);
}

.helpdesk-message-header strong {
    color: var(--hd-text);
}

.helpdesk-message-time {
    color: var(--hd-text-muted);
}

.helpdesk-message-body {
    line-height: 1.6;
    color: var(--hd-text-secondary);
}

/* ========================================
   Reply Form
   ======================================== */
.helpdesk-reply-form {
    padding: 20px;
    background: var(--hd-bg-surface);
    border: 1px solid var(--hd-border);
    border-radius: var(--hd-radius);
    color: var(--hd-text);
}

.helpdesk-reply-form h4 {
    margin: 0 0 15px 0;
    color: var(--hd-text);
}

.helpdesk-reply-form textarea {
    width: 100%;
    padding: 12px;
    background: var(--hd-bg-input);
    border: 1px solid var(--hd-border);
    border-radius: var(--hd-radius);
    font-size: 14px;
    font-family: inherit;
    color: var(--hd-text);
    margin-bottom: 15px;
    box-sizing: border-box;
    transition: border-color 0.2s, box-shadow 0.2s;
}

.helpdesk-reply-form textarea:focus {
    border-color: var(--hd-accent);
    outline: none;
    box-shadow: 0 0 0 2px var(--hd-accent-subtle);
}

.helpdesk-reply-form textarea::placeholder {
    color: var(--hd-text-muted);
}

/* Ticket closed notice */
.helpdesk-ticket-closed {
    padding: 15px 20px;
    background: var(--hd-bg-surface);
    border: 1px solid var(--hd-border);
    border-radius: var(--hd-radius);
    text-align: center;
    color: var(--hd-text-secondary);
}

/* ========================================
   Portal Login Form
   ======================================== */
.helpdesk-portal-login {
    max-width: 400px;
    margin: 40px auto;
    padding: 30px;
    background: var(--hd-bg-elevated);
    border: 1px solid var(--hd-border);
    border-radius: 8px;
    box-shadow: 0 4px 16px rgba(0, 0, 0, 0.3);
    color: var(--hd-text);
}

.helpdesk-portal-login h3 {
    margin: 0 0 10px 0;
    text-align: center;
    color: var(--hd-text);
}

.helpdesk-portal-login > p {
    text-align: center;
    color: var(--hd-text-secondary);
    margin-bottom: 25px;
}

.helpdesk-portal-login .helpdesk-form-row {
    margin-bottom: 20px;
}

.helpdesk-portal-login .helpdesk-form-row:last-child {
    margin-bottom: 0;
    text-align: center;
}

.helpdesk-portal-login input[type="email"],
.helpdesk-portal-login input[type="text"] {
    width: 100%;
    padding: 12px;
    font-size: 16px;
    background: var(--hd-bg-input);
    border: 1px solid var(--hd-border);
    border-radius: var(--hd-radius);
    box-sizing: border-box;
    color: var(--hd-text);
    transition: border-color 0.2s, box-shadow 0.2s;
}

.helpdesk-portal-login input::placeholder {
    color: var(--hd-text-muted);
}

.helpdesk-portal-login input:focus {
    border-color: var(--hd-accent);
    outline: none;
    box-shadow: 0 0 0 2px var(--hd-accent-subtle);
}

.helpdesk-portal-login .helpdesk-btn {
    width: 100%;
    padding: 14px 24px;
}

.helpdesk-portal-login label {
    color: var(--hd-text);
}

#helpdesk-back-to-email {
    color: var(--hd-text-secondary);
    font-size: 14px;
}

/* ========================================
   Portal Navigation
   ======================================== */
.helpdesk-portal-nav {
    display: flex;
    gap: 8px;
    margin-bottom: 20px;
}

.helpdesk-portal-nav .helpdesk-btn {
    padding: 8px 18px;
    font-size: 14px;
    background: transparent;
    border: 1px solid var(--hd-border);
    color: var(--hd-text-secondary);
}

.helpdesk-portal-nav .helpdesk-btn:hover {
    background: var(--hd-bg-elevated);
    border-color: var(--hd-border-strong);
    color: var(--hd-text);
    box-shadow: none;
}

.helpdesk-portal-nav .helpdesk-btn-active {
    background: var(--hd-accent-subtle);
    border-color: var(--hd-accent);
    color: var(--hd-accent);
}

.helpdesk-portal-nav .helpdesk-btn-active:hover {
    background: var(--hd-accent-subtle);
    border-color: var(--hd-accent);
    color: var(--hd-accent);
}

/* ========================================
   Portal Invoice Styles
   ======================================== */
.helpdesk-invoice-meta {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(140px, 1fr));
    gap: 15px;
    margin-bottom: 25px;
    padding: 15px;
    background: var(--hd-bg-elevated);
    border: 1px solid var(--hd-border);
    border-radius: var(--hd-radius);
}

.helpdesk-invoice-meta-item {
    font-size: 13px;
}

.helpdesk-invoice-meta-item strong {
    display: block;
    margin-bottom: 3px;
    color: var(--hd-text-muted);
    font-size: 11px;
    text-transform: uppercase;
    letter-spacing: 0.04em;
}

.helpdesk-invoice-meta-item span {
    color: var(--hd-text);
}

.helpdesk-invoice-notes {
    margin-top: 20px;
    padding: 15px;
    background: var(--hd-bg-elevated);
    border: 1px solid var(--hd-border);
    border-radius: var(--hd-radius);
    color: var(--hd-text-secondary);
    font-size: 14px;
    line-height: 1.6;
}

.helpdesk-invoice-notes strong {
    display: block;
    margin-bottom: 8px;
    color: var(--hd-text);
}

.helpdesk-invoice-total {
    font-weight: bold;
    background: var(--hd-bg-elevated);
}

.helpdesk-invoice-total td {
    border-top: 2px solid var(--hd-border-strong);
}

/* ========================================
   Responsive
   ======================================== */
@media screen and (max-width: 600px) {
    .helpdesk-form-container {
        padding: 15px;
    }

    .helpdesk-tickets-table th,
    .helpdesk-tickets-table td {
        padding: 10px;
        font-size: 14px;
    }

    .helpdesk-ticket-detail .helpdesk-ticket-header {
        flex-direction: column;
        align-items: flex-start;
    }
}